Research Profile

Carol Kelleher

Biography

Carol is a Lecturer in Strategic, Consumer and Services Marketing at University College Cork. Following a decade working as a marketing practitioner and consultant, Carol commenced her academic career in Dublin Institute of Technology (DIT) in 2004. She subsequently joined UCC in August 2007. Carol was awarded her PhD in Marketing from Cranfield University, United Kingdom in 2013. She also holds two first class honours masters qualifications; an MBS in international marketing from University College Dublin and an MSc in Personal and Executive Coaching from University College Cork, as well as a Higher Diploma in Teaching and Learning in Higher Education. Carol  received the award for UCC Early Career Researcher in 2019. Carol is a member of the Executive Management Committee (EMC) of UCC's Institute of Social Science in the 21st century (ISS21), an interdisciplinary research  that seeks to build, sustain and enhance research on social, economic and cultural issues that will shape 21st century societies.  Within ISS21, she co-leads the ISS21 working group on caregiving with Dr. Jacqui O' Riordan, School of Applied Social  Studies. She is also as a member of a number of EU COST actions and international research collaborations and partnerships focused on her research interests. 

Research Interests

Carol's current research interests, publications and funded projects draw on and contribute to the domains of services and consumer  marketing, transformative consumer and service research. Specifically, Carol's research draws on participatory and interdisciplinary approaches to study collective consumption, family consumption, service experience and design and coaching in a variety of contexts including caregiving, music consumption and education. Carol welcomes PhD applications in the areas outlined and/or in other service or consumer marketing related topics and is happy to co-develop PhD proposals with interested candidates.





 

Research Grants

 ProjectFunding
Body
Start DateEnd DateAward
College of Business and Law Strategic Development Fund01-OCT-1830-SEP-19€5,000.00
Post-Caregiving: Family Carers Experoiences of Role and Identity Transition on Cessation of the Carring Role.Irish Research Council01-DEC-1630-NOV-17€9,250.00
Association of Consumer Research - Transformative Consumer Research Grant - Caring for Family Members with Dementia – An Exploration of Family Consumption01-OCT-1701-OCT-18€3,858.00
New FoundationsIrish Research Council01-DEC-1630-SEP-17€9,250.00
ISS 21 Interdisciplinary Ageing Research CollaborationUCC Strategic Research Fund11-JAN-1630-JUN-16€1,871.00
Sustainable mobility for a university campus community - Avego's Shared Transport system.Enterprise Irl06-SEP-1030-SEP-11€6,500.00
Strand I: Postgraduate R & D Skills Programme01-APR-07€12,000.00

Publications

Peer Reviewed Journals

 YearPublication
(2020)'Shifting arrays of kaleidoscope: orchestration of relational value in service systems (accepted for publication)'
Kelleher, C., O' Loughlin, D., Gummerus, J. and Penaloza, L. (2020) 'Shifting arrays of kaleidoscope: orchestration of relational value in service systems (accepted for publication)'. Journal of Service Research, [Details]
(2019)'The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts'
Kelleher, Carol; Wilson, Hugh N.; Macdonald, Emma K.; Peppard, Joe (2019) 'The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts'. Journal of Service Research, 22 (2):120-138   [DOI] [Full Text] [Details]
(2017)'Re-placing place in marketing: A resource-exchange place perspective'
Rosenbaum, Mark S., Kelleher, Carol, Friman, Margareta , Kristensson, Per, Scherer, Anne (2017) 'Re-placing place in marketing: A resource-exchange place perspective'. Journal of Business Research, [Details]
(2017)'Navigating symbolic pollution through symbolic boundary work – shaping a sense of home and family in family assemblages'
Kelleher, C. and O'loughlin, D. (2017) 'Navigating symbolic pollution through symbolic boundary work – shaping a sense of home and family in family assemblages'. Advances In Consumer Research, 45 [Details]
(2017)'Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework (online first)'
Seo, Y., Kelleher, C., Brodie, R. (2017) 'Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework (online first)'. Journal of Service Theory and Practice, [DOI] [Details]
(2016)'Life after Care: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role'
Kelleher, C. and McGrath, H. (2016) 'Life after Care: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role'. Advances In Consumer Research, 44 [Details]
(2016)'Value-in-context in crowdfunding ecosystems: how context frames value co-creation'
Quero, M.J., R. Ventura and C. Kelleher (2016) 'Value-in-context in crowdfunding ecosystems: how context frames value co-creation'. Service Business, [DOI] [Details]
(2016)'Interdependence and the Transformative Potential of Caring Relations'
O' Riordan, J., Kelleher, C. and O’Hadhmaill (2016) 'Interdependence and the Transformative Potential of Caring Relations'. Irish Journal of Anthropology, :115-122 [Details]
(2014)'The Role of Symbols in Value Co-Creation'
Akaka, M.; Corsaro, D.; Kelleher, C., Maglio, P., Seo, Y., Lusch, R., Vargo, S. (2014) 'The Role of Symbols in Value Co-Creation'. Marketing Theory, [Details]
(2012)'Characterizing Value as an Experience: Implications for Service Researchers and Managers'
Helkkula, A., Kelleher, C., Pihlstrom, M. (2012) 'Characterizing Value as an Experience: Implications for Service Researchers and Managers'. Journal of Service Research, 15 (1):59-75 [Details]
(2012)'Practice and experiences: challenges and opportunities for value research'
Helkkula, A.; Kelleher C. ; Pihlstrom (2012) 'Practice and experiences: challenges and opportunities for value research'. Journal of Service Management, 23 (4):554-570 [Details]
(2012)'Value, Values, Symbols and Outcomes'
Domegan, C., Haase, M., Harris, K., Van den Heuvel, W., Kelleher, C., Maglio, P.P., Meynhardt, T., Ordanini, A., Penaloza, L. (2012) 'Value, Values, Symbols and Outcomes'. Marketing Theory, [Details]
(2011)'Consumer Experiencce of Value Creation - A Phenomenological Perspective'
Kelleher, C; Peppard, J; (2011) 'Consumer Experiencce of Value Creation - A Phenomenological Perspective'. European Advances In Consumer Research, 9 [Details]
(2010)'Virtually Speaking - Customer to Customer Communication in Online Customer Communities'
Kelleher, C; Helkkula, A; (2010) 'Virtually Speaking - Customer to Customer Communication in Online Customer Communities'. Journal of Applied Management & Entrepreneurship, null (null):null-null [Details]
(2010)'Circularity of Customer Service Experience and Customer Perceived Value'
Helkkula, A; Kelleher, C; (2010) 'Circularity of Customer Service Experience and Customer Perceived Value'. Journal of Customer Behaviour, 9 (1):37-53 [Details]
(2010)'Business Process Change in e-Government Projects: The Case of the Irish Land Registry'
Kennedy, A; Coughlan, J; Kelleher, C; (2010) 'Business Process Change in e-Government Projects: The Case of the Irish Land Registry'. International Journal of Electronic Government Research, 6 (1):9-22 [Details]
(2006)'CRM Best Practice: Getting it Right First Time at ESBI'
Kennedy A., Kelleher C. & M. Quigley ; (2006) 'CRM Best Practice: Getting it Right First Time at ESBI'. Irish Management Journal, :255-273 [Details]

Book Chapters

 YearPublication
(2017)'Aging and Consumption'
Kelleher, C. and Penaloza, L. (2017) 'Aging and Consumption' In: Margit Keller; Bente Halkier; Terhi-Anna Wilska; Monica Truninger (eds). Routledge Handbook of Consumption. Abingdon: Routledge.   [Details]
(2016)'Co-creation of value proposals in online community-based idea contests'
Kelleher, C.; O’ Cheilleachair, A., Helkkula, A., Peppard, (2016) 'Co-creation of value proposals in online community-based idea contests' In: Russo-Spena, T., Mele,C., and Nuutinen M (eds). Innovating in Practices: Perspectives and Experience. Springer: Springer.   [Details]
(2011)'Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions'
Kelleher, C., Whalley, A. and Helkkula, A. (2011) 'Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions' In: Research in Consumer Behavior. United Kingdom: Emerald Group Publishing Limited. [DOI] [Details]

Other Journals

 YearPublication
(2017)'Interdependence, and the transformative potential of caring relations'
O'Riordan, Jacqui, Kelleher, Carol, O'hAdhmaill, Feliim (2017) 'Interdependence, and the transformative potential of caring relations' Special Issue of The Irish Journal of Anthropology, 19 (1) :115-121. [Details]

Conference Publications

 YearPublication
(2019)14th Conference of the European Sociological Association
Kelleher, C., O' Riordan J. and McLoughlin, D. (2019) Navigating symbolic pollution in family care assemblages through symbolic boundary work 14th Conference of the European Sociological Association Manchester, United Kingdom, [Details]
(2019)20th International Nursing Ethics Conference and the 5th International Care Ethics Conference
O' Riordan, Jacqui and Kelleher, C. (2019) Traversing across and between caring spaces: Interrogating spaces and places of care and policy implications 20th International Nursing Ethics Conference and the 5th International Care Ethics Conference [Details]
(2019)QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice
Kelleher, C. and O' Loughlin, D. (2019) Family matters: informal service provision in service systems QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice [Details]
(2019)Naples Forum on Service
Kelleher, C. Wilson, H. and MacDonald (2019) Value co-creation in collective consumption contexts - Integrating practice and experience perspectives Naples Forum on Service Ischia, Italy, [Details]
(2018)Frontiers in Service
Kelleher, C. and O' Loughlin, D. (2018) Who cares? Family value co-creation in healthcare systems Frontiers in Service Austin, Texas, , 06-SEP-18 - 09-SEP-18 [Details]
(2018)15th International Research Conference in Service Management
Kelleher, C. and O'loughlin, D. (2018) Blood is thicker than water: Family value co-creation in healthcare service ecosystems 15th International Research Conference in Service Management La Londe les Maures, France, , 10-JUN-18 - 13-JUN-18 [Details]
(2018)19th International Nursing Ethics Conference
O' Riordan, J, Callanan, P. and Kelleher, C. (2018) Family Carers’ experiences and understandings of interdependency: Lessons for the development of tailored and gendered support for family caring 19th International Nursing Ethics Conference University College Cork, , 01-SEP-18 - 02-SEP-18 [Details]
(2018)Irish Academy of Management conference
McGrath, H. and Kelleher, C. (2018) Relational Social Exchange: A new logic for SME consumer relationship management Irish Academy of Management conference University College Cork, , 03-SEP-18 - 05-SEP-18 [Details]
(2017)Association of Consumer Research North American Conference
Kelleher, Carol and O' Loughlin, Deirdre (2017) Navigating Symbolic Pollution through Symbolic Boundary Work – Shaping A Sense of Home and Family in Family Assemblages Association of Consumer Research North American Conference San Diego, , 26-OCT-17 - 29-OCT-17 [Details]
(2017)7th International Carers Conference
Kelleher, C, O'Sullivan, L., Back, S.A. Sally-Ann Back and O'Mahoney, P. (2017) Post-Caregiving: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role – Implications for Policy and Practice 7th International Carers Conference Adelaide, Australia, , 04-OCT-17 - 06-AUG-17 [Details]
(2017)QUIS 15
Rosenbaum, Mark S., Kelleher, Carol, Friman, Margareta , Kristensson, Per, Scherer, Anne (2017) Re-placing place in marketing: A resource-exchange place perspective QUIS 15 Porto, Portugal, , 12-JUN-17 - 15-JUN-17 [Details]
(2017)Naples Forum on Service
C. Kelleher (2017) When the Market becomes Part of the Family – Family Caregiving and Aging in Place Naples Forum on Service Sorrento, Italy, , 06-JUN-17 - 09-JUN-17 [Details]
(2017)13th European Sociological Association Conference
Kelleher Carol, O' Loughlin, Deirdre & Bantry White, Eleanor (2017) Whither Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role 13th European Sociological Association Conference , 29-AUG-17 - 01-SEP-17 [Details]
(2016)Caring Cultures: Cultures of Care, Anthropological Association of Ireland (AAI) Annual Conference
O' Riordan, Jacqui; Kelleher, Carol; O’hAdhmaill, Feilim (2016) Lived experiences of caring relations and interdependencies: Human orientation and moral reasoning as challenges to neo-liberal rational thinking Caring Cultures: Cultures of Care, Anthropological Association of Ireland (AAI) Annual Conference NUI Maynooth, Ireland, , 15-MAR-16 - 16-MAR-16 [Details]
(2016)Agricultural Economics Society of Ireland (AESI) Conference
Collins, Alan; Forde, Elaine; Henchion, Maeve; Kelleher, Carol (2016) Sustainability and Consumer’s Use of Mobile Optical Recognition Systems in Food Engagement and Search: The Emergence of a Conceptual Framework Agricultural Economics Society of Ireland (AESI) Conference , 07-JAN-16 [Details]
(2016)Association of Consumer Research Conference
Kelleher, Carol and McGrath, Helen (2016) What Comes Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role Association of Consumer Research Conference Berlin, Germany, , 27-OCT-16 - 30-OCT-16 [Details]
(2015)Association of Consumer Research (ACR) 2015
Penaloza, L (Co-Chair) Drolet, Aimee Rossi (Co-Chair) Kelleher, C. (Co-Chair) ,Helkkula, A. (Co-Organizer) (2015) ACR Roundtable: Advancing Connections between Consumption and the Elderly: Consumer Research Issues, Opportunities and Challenges Association of Consumer Research (ACR) 2015 New Orleans, , 01-OCT-15 - 04-OCT-15 [Details]
(2015)Naples Forum on Service
Quero, Maria Jose, Kelleher, Carol, Ventura, Rafael (2015) Value Proposition as a Framework for Value Co-creation in Crowd-Funding Ecosystems Naples Forum on Service [Details]
(2015)European Association for Research in Services (RESER) Conference
Helkkula, Anu, Russo Spena, Tiziana, Mele, Cristina, Improta, Valeria, Kelleher, Carol (2015) Service culture and value experiences of everyday service: North-South divide European Association for Research in Services (RESER) Conference Copenhagen, Denmark, , 10-SEP-15 - 12-SEP-15 [Details]
(2015)Naples Forum on Service
Helkkula, Anu, Kelleher, Carol, Lahteenmaki, Meri (2015) Negative and Deferred Value in Healthcare: Challenges and Choices in Severe Chronic Illness Naples Forum on Service [Details]
(2014)Consumer Culture Theory Conference
Helkkula, A., Kelleher, C. and Kuustera, K. (2014) Home in an Institution or Institution at Home: (Dis)engaged Consumers' Experiences in Long-Term Eldercare Consumer Culture Theory Conference Aalto University, Helsinki, , 26-JUN-14 - 29-JUN-14 [Details]
(2014)Consumer Culture Theory Conference
Kelleher, C. and Wilson, H. (2014) Coming into the fold: initiating novices into collaborative consumption practices Consumer Culture Theory Conference Aalto University, Helsinki, , 26-JUN-14 - 29-APR-14 [Details]
(2014)Co-creating value in online community-based idea contests – Understanding and managing contested participant and company orientations
Kelleher, C.; O' Cheilleachair, A., Helkkula, A.; Peppard, J. (2014) Forum for Markets and Marketing Co-creating value in online community-based idea contests – Understanding and managing contested participant and company orientations [Details]
(2014)Value-in-Context in Crowdfunding Ecosystems: How Context Frames Value Co-Creation
Quero, M., Kelleher, C. & Ventura R. (2014) INBAM (International Network of Business and Management Journals) Value-in-Context in Crowdfunding Ecosystems: How Context Frames Value Co-Creation Barcelona, , 24-JUN-14 - 27-JUN-14 [Details]
(2013)Tourism, Wellbeing and Ecosystems Conference
Amelung, B.; Kelleher, C.; Konu, H. (2013) Connecting the concepts of Transformative Services and Ecosystem Services in the context of wellbeing Tourism, Wellbeing and Ecosystems Conference niversity of Wageningen, Netherlands, , 02-SEP-13 - 06-SEP-13 [Details]
(2013)Naples Forum on Service
Akaka, M.; Corsara, D.; Kelleher, C.; Lusch, R.; Maglio, P.; Yuri, S.; Vargo, S. (2013) The role of symbols in value co-creation Naples Forum on Service Ischia, Naples, Italy, , 18-JUN-13 - 21-MAY-13 [Details]
(2013)Consumer Culture Theory Workshop VII
Kelleher, C.; Wilson, H.; Peppard, J. (2013) Practicing in a new key? Novices’ experiences of initiation in practices in collaborative consumption contexts Consumer Culture Theory Workshop VII Tucson, Arizona, USA, , 16-JUN-13 - 18-JUN-13 [Details]
(2013)Australia New Zealand Marketing Academy Conference ANZMAC
Helkkula, A, Kelleher, C, Linna, M, Holttinen, H, Joensuu, T & Hautalahti, M (2013) Negative and deferred value in healthcare: Challenges and choices in life-treatening illnesses Australia New Zealand Marketing Academy Conference ANZMAC [Details]
(2013)QUIS 13
Kelleher, C.; O' Cheilleachair, A.;Helkkula, A. (2013) Open service innovation and co-creating the value proposition in the global automotive sector QUIS 13 Karlstad, Sweden, , 10-JUN-13 - 13-MAY-13 [Details]
(2013)Naples Forum on Service
Helkkula, A.; Linna, M.; Kelleher, C. (2013) Health, cost, prevention and cure – value and value co-creation in public healthcare (Best Conference Paper Award) Naples Forum on Service Ischia, Naples, Italy, , 18-JUN-13 - 21-JUN-13 [Details]
(2013)European Academy of Marketing (EMAC) Conference
Kelleher, C.; Wilson, H.; Peppard, J. (2013) Interconnected practices: how meaning can be lost in translation European Academy of Marketing (EMAC) Conference , 04-JUN-13 - 07-JUN-13 [Details]
(2013)Academy of Marketing Science Conference
Kelleher, C.; Wilson, H., Peppard, J. (2013) The score is not the music: practices and value in collaborative consumption Academy of Marketing Science Conference Monterey, San Francisco, USA, , 15-MAY-13 - 18-MAY-13 [Details]
(2012)American Marketing Association Services Marketing SIG (AMA Servsig) Conference
Helkula, A., Kelleher, C., Toivonen, M. (2012) Service Innovations and Innovation Ecosystems as Social Constructions American Marketing Association Services Marketing SIG (AMA Servsig) Conference Hanken School of Economics, Helsinki, Finland, , 07-JUN-12 - 09-JUN-12 [Details]
(2012)American Marketing Association Services Marketing SIG (AMA Servsig) Conference
Kelleher, C., Wilson, H. and Peppard, J. (2012) Polyphony, Discord and Harmony: Individual Experiences of Value in Collaborative Consumption Contexts (Best conference paper award) American Marketing Association Services Marketing SIG (AMA Servsig) Conference Hanken School of Economics, Helsinki, Finland, , 07-JUN-12 - 09-JUN-12 [Details]
(2012)7th Consumer Culture Theory Conference
Kelleher, C.; Wilson, H.; Peppard, J. (2012) Orchestrating the score: the role of shared meanings in participant experiences of value co-creation practices 7th Consumer Culture Theory Conference Said Business School, Oxford University, United Kingdom, , 16-AUG-12 - 19-AUG-12 [Details]
(2012)Forum for Markets and Marketing (FMM 2012)
Kelleher, C.; Wilson, H.; Peppard, J. (2012) The score is not the music: the role of shared meanings in participant experiences of value co-creation practices Forum for Markets and Marketing (FMM 2012) University of Auckland Business School, Auckland, New Zealand, , 10-DEC-12 - 12-DEC-12 [Details]
(2011)Consumer Culture Theory Conference
Kelleher, C., Whalley, A. and Helkkula, A. (2011) Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions Consumer Culture Theory Conference Northwestern University, Chicago, IL, , 07-JUL-11 - 10-JUL-11 [Details]
(2011)2011 Naples Forum on Service
Helkkula, A. & Kelleher, C. (2011) Experiences and Practices – Challenges and Opportunities for Value Research 2011 Naples Forum on Service University of Naples, Capri, Italy, , 13-JUN-11 - 16-JUN-11 [Details]
(2011)International Colloquium in Relationship Marketing
Kelleher, C., Helkkula, A. & Holmund M.; (2011) Customer Centric Value Co-Creation International Colloquium in Relationship Marketing Henley Business School, University of Reading, United Kingdom, , 27-SEP-11 - 30-SEP-11 [Details]
(2010)European Conference of the Association of Consumer Research
Kelleher, C; Peppard, J; (2010) Consumer Experience of Value Creation - A Phenomenological Perspective European Conference of the Association of Consumer Research Royal Holloway, University of London, London, UK, , 30-JUN-10 - 03-JUL-10 [Details]
(2010)AMA Servsig International Service Research Conference
Kelleher, C; Helkkula, A; (2010) Rewarding or Exploiting the Working Consumer? AMA Servsig International Service Research Conference Porto, Portugal, , 17-JUN-10 - 19-JUN-10 [Details]
(2010)19th Annual Frontiers in Service Conference
Kelleher, C; Helkkula, A; (2010) Me-to-We - Collective Consumer Value Creation in Consumer Communities 19th Annual Frontiers in Service Conference Karlstad, Sweden, , 10-JUN-10 - 13-JUN-10 , pp.null-null   [DOI] [Details]
(2010)11th International Research Seminar in Service Management
Helkkula, A; Kelleher, C; (2010) A Framework for Examining Phenomenological Value: VALCONEX - Value in Context Experience 11th International Research Seminar in Service Management La Londe les Maures, France, , 25-MAY-10 - 28-MAY-10 [Details]
(2010)FMM 2010 The Forum on Markets and Marketing: Extending Service-Dominant Logic
Helkkula, A; Kelleher, C; (2010) A Phenomenological Approach to the Study of Markets FMM 2010 The Forum on Markets and Marketing: Extending Service-Dominant Logic University of Cambridge UK, , 23-SEP-10 - 26-SEP-10 [Details]
(2009)Irish Academy of Management (IAM) conference
Ibrahim, M., Kennedy, A. & Kelleher, C. ; (2009) Investigating the Drivers of Mobile Marketing in Ireland: An Industry Perspective Irish Academy of Management (IAM) conference Galway, , 03-SEP-09 - 04-SEP-09 [Details]
(2009)The 2009 Naples Forum on Service-Dominant Logic, Service Science and Network Theory
Helkkula, A., M. Pihlström & C. Kelleher, Carol ; (2009) From Customer Perceived Value (PERVAL) to Value-In-Context (VALCONEX) The 2009 Naples Forum on Service-Dominant Logic, Service Science and Network Theory Capri, Italy, , 16-JUN-09 - 19-JUN-09 [Details]
(2009)Quality in Services Symposium, QUIS 11 Services Marketing Conference
Kelleher, C. & A. Helkkula ; (2009) Virtually speaking - customer to customer communication in virtual communities Quality in Services Symposium, QUIS 11 Services Marketing Conference Wolfsburg, Germany, , 11-JUN-09 - 14-JUN-09 [Details]
(2009)Tenth International Conference on HRD Research and Practice across Europe
Gubbins, C., L. Dooley and C. Kelleher ; (2009) Understanding innovation and knowledge management in dynamic networks Tenth International Conference on HRD Research and Practice across Europe Newcastle Business School, Northumbria University, United Kingdom, , 10-JUN-09 - 12-JUN-09 [Details]
(2009)EIASM 5th Workshop on Interpretive Consumer Research
Helkkula, A. & C. Kelleher ; (2009) Expanding the lens ¿ Narrative Analysis in Netblographic Research EIASM 5th Workshop on Interpretive Consumer Research Universita Commerciale Luigi Bocconi, Milan, Italy, , 02-APR-09 - 03-APR-09 [Details]
(2009)Irish Academy of Management (IAM) conference
Kelleher, C. & A. Helkkula ; (2009) Integrating Narrative Analysis into Netblographic Consumer Research Irish Academy of Management (IAM) conference Galway, , 03-SEP-09 - 04-SEP-09 [Details]
(2008)22nd Service Conference & Workshop
Kelleher, C. & J. Peppard ; (2008) Customers as Value Creating Resources ¿ Expanding Resource Based Theories 22nd Service Conference & Workshop University of Westminster at the Royal Automobile Club, London, , 06-NOV-08 - 08-NOV-08 [Details]
(2008)22nd Service Conference & Workshop
Helkkula, A. & C. Kelleher ; (2008) Circularity of Customer Experience and Customer Perception of Value 22nd Service Conference & Workshop University of Westminster at the Royal Automobile Club, London, , 06-NOV-08 - 08-NOV-08 [Details]
(2008)22nd Service Conference & Workshop
Kelleher, C. & A. Helkkula ; (2008) The Answers from Within ¿ Customer Driven Service Innovation in Web 2.0 Online Communities 22nd Service Conference & Workshop University of Westminster at the Royal Automobile Club, London, , 06-NOV-08 - 08-NOV-08 [Details]
(2008)Irish Academy of Management
Kelleher, C. & J. Peppard ; (2008) Value co-creation during the consumption of mobile services ¿ the iPhone user experience Irish Academy of Management Dublin City University, , 03-SEP-08 - 05-SEP-08 [Details]
(2008)Academy of Marketing Annual Conference
Kelleher, C. & J. Peppard; (2008) An examination of the customer experience of value co-creation in ubiquitous technology environments ¿ Discussion paper and call for research Academy of Marketing Annual Conference Aberdeen Business School, The Robert Gordon University, Aberdeen, Scotland, , 08-JUL-08 - 10-JUL-08 [Details]
(2008)AMA SERVSIG International Research Conference
Kelleher, C. & J. Peppard ; (2008) An Examination of Value co-creation in Ubiquitous Technology Environments - a Consumer Perspective AMA SERVSIG International Research Conference University of Liverpool Management School, UK, , 05-JUN-08 - 07-JUN-08 [Details]
(2007)AMA Relationship Marketing SIG-ICRM Conference ¿ Relationship Marketing Summit: Time to Integrate Perspectives
Kelleher, C. ; (2007) An exploratory study of the impact of u-constructs ¿ ubiquity, uniqueness, universality and unison - on customer perceived value of u-services AMA Relationship Marketing SIG-ICRM Conference ¿ Relationship Marketing Summit: Time to Integrate Perspectives Buenos Aires, Argentina, , 13-DEC-07 - 15-DEC-07 [Details]
(2007)Proceedings of the Irish Academy of Management (IAM) Conference
Kennedy, A. & C. Kelleher ; (2007) Improving Service Delivery through e-Government Proceedings of the Irish Academy of Management (IAM) Conference Queens University, Belfast, , 03-SEP-07 - 05-SEP-07 [Details]
(2007)Proceedings of the Global Mobility Roundtable
Damsgaard, J. and C. Kelleher ; (2007) What drives the innovation, diffusion and adoption of mobile services? - An analysis of four alternative studies Proceedings of the Global Mobility Roundtable Los Angelus, USA, , 01-JUN-07 - 02-JUN-07 [Details]
(2007)Proceedings of the European Academy of Management (EURAM) Conference
Kennedy, A. & C. Kelleher ; (2007) Delivering Electronic Government ¿ A Case Study of the Irish Land Registry Proceedings of the European Academy of Management (EURAM) Conference Paris, France, , 16-MAY-07 - 19-MAY-07 [Details]
(2005)Proceedings of the Irish Academy of Marketing (IAM) Conference
Kennedy A., Kelleher C. & M. Quigley ; (2005) CRM Best Practice: Getting it Right First Time at ESBI Proceedings of the Irish Academy of Marketing (IAM) Conference UCG, Galway, , 06-SEP-05 - 09-SEP-05 [Details]

Published Reports

 YearPublication
(2017)Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice (forthcoming).
Kelleher, Carol and O' Riordan, Jacqui (2017) Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice (forthcoming). UCC, IRC New Foundations-ISS21 UCC, West Cork Carers Support Group, Family Carers Ireland, Care Alliance. [Details]
(2016)A Fine Balance: Mental Health and Family Caring, Report for Family Carers Ireland.
O' Riordan, Jacqui and Kelleher, C. (2016) A Fine Balance: Mental Health and Family Caring, Report for Family Carers Ireland. University College Cork, Ireland. [Details]
(2009)The Web Experience - Trends in e-service.
Kelleher, Carol & Peppard, Joe ; (2009) The Web Experience - Trends in e-service. Institute of Customer Service (ICS) UK, UK. [Details]

Film or Broadcasts

 YearPublication
(2017)We care – let’s care: family carers’ experiences of caring and life after care. Short film for West Cork Carers Support Group as part of Irish Research Council New Foundations POSTCARE project 2017.
Kelleher, C., Hyland, C. and O' Sullivan, Matt (2017) We care – let’s care: family carers’ experiences of caring and life after care. Short film for West Cork Carers Support Group as part of Irish Research Council New Foundations POSTCARE project 2017. Film or Broadcasts [Details]

Invited Seminars

 YearPublication
(2018)Life After Care Conference (organised by Family Carers Ireland), Dublin, 18 June.
Kelleher, .C. (2018) Life After Care Conference (organised by Family Carers Ireland), Dublin, 18 June. Invited Seminars [Details]

Pamphlet

 YearPublication
(2018)The Way Ahead Booklet - A Resource for Former Family Carers.
Kelleher, C. (UCC in conjunction with Care Alliance (project leader), Irish Hospice Foundation, Health Service Executive, Alzheimers Society of Ireland and West Cork Carers Support Group) (2018) The Way Ahead Booklet - A Resource for Former Family Carers. Pamphlet [Details]

Thesis/Dissertation

 YearPublication
(2019)An exploration of the experience and impact of coaching in Irish primary schools.
Kelleher, C. (2019) An exploration of the experience and impact of coaching in Irish primary schools. Thesis/Dissertation [Details]

Research Report

 YearPublication
(2015)Life After Care: Carers’ Experiences of Cessation of the Caring Role - Report for Cork Carers Association.
Kelleher, C. (2015) Life After Care: Carers’ Experiences of Cessation of the Caring Role - Report for Cork Carers Association. Research Report [Details]

PhD Thesis

 YearPublication
(2013)Interpreting the Score: Participant Experiences of Value Co-Creation in a Collaborative Consumption Context.
Kelleher, C. (2013) Interpreting the Score: Participant Experiences of Value Co-Creation in a Collaborative Consumption Context. PhD Thesis [Details]

Professional Activities

Honours and Awards

 YearTitleAwarding Body
2019College of Business and Law Early Career Researcher of the Year College of Business and Law, UCC
2019UCC Early Career Researcher Award University College Cork
2018College of Business and Law Research Excellence Publication Award College of Business and Law, UCC
2013Conference Best Paper Award Naples Forum of Service Naples Forum of Service
2015Journal of Service Research coauthored article (2012) listed as top twenty most cited marketing articles in the four year period 2011 - 2015 http://bear.warrington.ufl.edu/centers/mks/
2012American Marketing Association Services Marketing SIG (AMS Servsig) Conference - Conference Best Paper Award American Marketing Association Services Marketing SIG (AMS Servsig) and Emerald Publishing
2008Best Paper Award Value Co-Creation Track - Helkkula, A. & C. Kelleher Academy of Marketing Services Marketing SIG UK & University of Westminster
2008Recipient of scholarship and bursary to attend the Interdisciplinary Doctoral Colloquium on Service-Dominant Logic 2008 and Logic and Science of Service Conference 2008 Professor Stephen L. Vargo, University of Hawaii, Honolulu, Hawaii, USA
2007Recipient of the American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL) Liam Glynn PhD Research Scholarship Award, Oct 2007 American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL)
2007American Marketing Association and ASU CSL scholarship to attend the AMA SERVSIG Doctoral Colloquium and the Frontiers in Services Conference American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL)
2005Best paper award Marketing track - Kennedy A., Kelleher C. & M. Quigley (2005), CRM Best Practice: Getting it Right First Time at ESBI¿, Proceedings of the Irish Academy of Marketing (IAM) Conference Irish Academy of Management

Committees

 CommitteeFunctionFrom / To
Athena Swan Equality Diversity and Inclusion (EDI) Committee - College of Business and Law Academic Member2018 /
UCC Athena Swan Committee - Organisation and Culture Workshop Group Member2018 /
Executive Management Committee Institute of Social Science in the 21st Century UCC EMC Member2018 /
UCC University Committee on Academic Development and Standards Academic Council Representative2016 /
UCC Academic Council Non Professorial Representative for the College of Business and Law2015 /
Department of Management and Marketing Research Seminar Series Organiser2012 / 2013
Member of BComm International Board of Studies Member (2009-2011)2009 / 2011
Organising Committee for Visit of HE PE Ragahavan, Indian Ambassador to Ireland to UCC Organiser2008 /
Member of Teaching and Curriculum Development Commitee, UCC Faculty of Commerce School of Management and Marketing Representative2013 /
Department Tutorial Coordinator Responsible for tutor training, allocation and coordination for department of management and marketing2008 / 2012
College of Business and Law Accreditation Task Force Member2015 /
Irish Academy of Management Doctoral Colloquium UCC Organising Committee Co-organiser2010 /

Professional Associations

 AssociationFunctionFrom / To
Association for Coaching Member/
Marketing Institute of Ireland Member/
American Marketing Association (AMA) Member/
European Sociological Association Member01-JAN-17 /
EU ISCH COST Action IS1311 Intergenerational Family Solidarity Across Europe Committee Member Ireland/
Global Sociological Initiative on Aging International Association for Geriatrics and Gerontology (GSIA IAGG) Member01-APR-15 /
EU ISCH COST Action IS1204 Tourism, Wellbeing and Ecosystem Services (TObeWELL) Member Committee Ireland Substitute/
Irish Academy of Management Council Member & UCC Representative01-OCT-08 / 01-SEP-13

Conference Contributions

 YearPublication
(2017)Care Alliance Ireland / University College Dublin Family Carer Research Conference,
Kelleher, C., Back, S.A.., Riordan, J., Hughes, Z., O' Sullivan, Liam & Mahoney, P. (2017) Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice, 31st August,. [Poster Presentation], Care Alliance Ireland / University College Dublin Family Carer Research Conference, University College Dublin . [Details]
(2015)International Association of Geriatrics and Gerontology European Region (IAGG ER) 8th Congress,
Kelleher, Carol (2015) IAGG Master Class Participant: Population Ageing and the Challenges of Integrating Paid Work and Family Care Work. [Poster Presentation], International Association of Geriatrics and Gerontology European Region (IAGG ER) 8th Congress, Dublin . [Details]
(2015)International Association of Geriatrics and Gerontology European Region (IAGG ER) 8th Congress,
Helkkula, Anu, Kelleher, Carol, Kuusterä, Kirsti (2015) (Dis)engaged Consumer Experiences in Longterm Eldercare. [Poster Presentation], International Association of Geriatrics and Gerontology European Region (IAGG ER) 8th Congress, Dublin . [Details]

Employment

 EmployerPositionFrom / To
University College Cork Lecturer in Marketing01-AUG-07 /
Dublin Institute of Technology, Aungier Street, Dublin 2 (www.dit.ie) Assistant Lecturer in Marketing (permanent position)01-DEC-04 / 01-AUG-07

Education

 YearInstitutionQualificationSubject
2019University College Cork MSc in Personal and Executive Coaching (First Hons)Personal and Executive Coaching
2013Cranfield University, United Kingdom PHDMarketing
2013University College Cork Postgrad Dip in Teaching & Learning in HETeaching and Learning in Higher Education
1994Smurfit School of Business, University College Dublin MBS (International Marketing) (First Hons)International Marketing
2008University College Cork Postgrad Cert. in Teaching & Learning in HE
1993Dublin City University BA (Hons)International Marketing and Languages (French/German)

Languages

 LanguageReadingWritingSpeaking
Irish FunctionalFunctionalBasic
English FluentFluentFluent
German FunctionalFunctionalFunctional
French FunctionalFunctionalFunctional
Italian FunctionalFunctionalFunctional

Consultancy

 ClientDescription
Quaestus Strategy & Management Consultants, Dublin 2 (http://www.quaestus.ie/)
Management ConsultantResponsibilities & Achievements: Coordinated key client projects in information technology, telecommunications, pharmaceutical, FMCG, biotechnology and healthcare sectors. Responsible for conducting feasibility studies and making strategic recommendations. to various government bodies, submission of TMC (targeted marketing consultancy) programmes to Enterprise Ireland
Graduate Internship Programme - Marketing Executive, Irish Trade Board (now Enterprise Ireland, Dusseldorf, German) (http://www.enterprise-ireland.ie/)
Responsibilities & Achievements: Researched and analysed the telecommunications, software, electronic, engineering and pharmaceutical sectors, identified potential customers, agents and distributors for client companies, organised client itineraries and provided interpreting services, organised and participated
Industrial Development Agency (IDA), Dusseldorf, Germany (http://www.ida.ie)
Responsibilities & Achievements: Researched & analysed telecommunications, engineering, call centre and software sectors in Germany and Austria, financial services sector in Italy and identified potential target companies for direct investment in Ireland

Journal Activities

 JournalRoleTo / From
The Irish Journal Of Management (Incorporating Ibar) Member of Editorial Board-
Journal Of Service Research Referee-
Journal Of Business Research Referee-
Journal Of Business Research Referee-
Managing Service Quality Referee-
Journal Of Marketing Management Referee-
Journal Of Services Marketing Referee-
Journal Of Service Management Referee-

Research Information

Internal Collaborators

 NameInstituteCountry
Dr Jacqui O' Riordan School of Applied Social StudiesIRELAND
Dr Alan Collins Department of Food Marketing and DevelopmentIRELAND
Dr Feilim O’hAdhmaill School of Applied Social StudiesIRELAND

External Collaborators

 NameOrganisation / InstituteCountry
Dr. Anu Helkkula Hanken School of Economics, HelsinkiFINLAND
Dr. Deirdre O' Loughlin University of LimerickIRELAND
Dr. Minna Pihlstrom Hanken School of Economics, HelsinkiFINLAND
Professor Hugh Wilson Cranfield School of Management, Cranfield UniversityUNITED KINGDOM
Professor Emma MacDonald Cranfield UniversityUNITED KINGDOM
Professor Lisa Penaloza Kedge Business School, BordeauxFRANCE
Dr. Maeve Henchion Teagasc Agriculture and Food Development AuthorityIRELAND
Professor Mark Rosenbaum Northern Illinois UniversityU.S.A.
Dr. Maria Jose Quero University of MalagaSPAIN

Contact details

  • Carol Kelleher
    Lecturer in Marketing
  • carol.kelleher@ucc.ie
  • O' Rahilly Building
    Cork University Business School
    University College Cork
    Cork

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