A meta-analysis of the negative outcomes of ICT use at work, incorporating the role of job autonomy

Research output: Chapter in Book/Report/Conference proceedingsChapterpeer-review

Abstract

Individuals can improve their task performance by using information and communications technology (ICT). However, individuals who use ICT may also suffer from negative outcomes, such as burnout and anxiety, which lead to poorer performance and well-being. While researchers have studied the positive outcomes of ICT use in the aggregate, the same has not been done for negative outcomes. This study uses a meta-analysis to examine the relationship between ICT use and negative outcomes, and the influence of job autonomy, or the level of discretion an individual has in conducting his/her job, on ICT use and the negative outcomes of ICT use. Job autonomy is relevant because a higher level of job autonomy allows individuals to decide how, how often, and when they will use ICT for their work. Doing so will enable them to realize the positive and negative impacts of the different technologies and thus, choose the ones that lead to the optimal level of trade-offs for themselves. The results of the meta-analysis revealed that autonomy and job control were positively associated with ICT use and diminished the negative impacts of ICT use.

Original languageEnglish
Title of host publication27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019
EditorsJan vom Brocke, Shirley Gregor, Oliver Muller
PublisherAssociation for Information Systems
ISBN (Electronic)9781733632508
Publication statusPublished - 2020
Externally publishedYes
Event27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019 - Stockholm and Uppsala, Sweden
Duration: 8 Jun 201914 Jun 2019

Publication series

Name27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019

Conference

Conference27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019
Country/TerritorySweden
CityStockholm and Uppsala
Period8/06/1914/06/19

Keywords

  • Burnout
  • ICT
  • Job autonomy
  • Job stress
  • Meta-analysis
  • Strain

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