@inbook{9c54fe899b704dd4ac809880d87fa4dd,
title = "Assigning and scheduling service visits in a mixed urban/rural setting",
abstract = "In this paper we describe a complex optimization application arising in maintenance scheduling, developed in close collaboration with an industrial partner. We have to plan and schedule preventive and corrective maintenance activities at customer sites by a group of traveling repair technicians. A specific property of the problem considered here is a mix of customers in both urban centers and rural areas. This means that travel times between customers must be considered when balancing overall workload for each agent. We discuss a problem decomposition compatible with current management practice, describe different solvers for the individual problem steps, and show results on real-world data from the industrial partner.",
keywords = "Maintenance scheduling, Optimization, Traveling repair person",
author = "Mark Antunes and Armant Vincent and Brown, \{Kenneth N.\} and Daniel Desmond and Guillaume Escamocher and George, \{Anne Marie\} and Diarmuid Grimes and Mike O'Keeffe and Yiqing Lin and Barry O'Sullivan and Cemalettin Ozturk and Luis Quesada and Mohamed Siala and Helmut Simonis and Nic Wilson",
note = "Publisher Copyright: {\textcopyright} 2018 IEEE.; 30th International Conference on Tools with Artificial Intelligence, ICTAI 2018 ; Conference date: 05-11-2018 Through 07-11-2018",
year = "2018",
month = dec,
day = "13",
doi = "10.1109/ICTAI.2018.00027",
language = "English",
series = "Proceedings - International Conference on Tools with Artificial Intelligence, ICTAI",
publisher = "IEEE Computer Society",
pages = "114--121",
booktitle = "Proceedings - 2018 IEEE 30th International Conference on Tools with Artificial Intelligence, ICTAI 2018",
address = "United States",
}