TY - CHAP
T1 - Care and connect
T2 - 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017
AU - Morrissey, Kellie
AU - Garbett, Andrew
AU - Wright, Peter
AU - Olivier, Patrick
AU - Jenkins, Edward Ian
AU - Brittain, Katie
N1 - Publisher Copyright:
© 2017 ACM.
PY - 2017/5/2
Y1 - 2017/5/2
N2 - In this paper, we present 'Care and Connect', a mobile application created through the App Movement platform that aims to identify and rate public places (e.g., parks, shops, cafes) on their 'dementia-friendliness' - their suitability for people with dementia and their carers. Care and Connect saw significant support in its early stages on the online platform, yet failed to engage participants in its design phase and deployment. To unpack this, we contribute an account of its initial use in the community, and then describe findings from research engagements with carers and people with dementia. These workshops used Care and Connect to structure discussions of participants' own experiences of dementia-friendliness, and uncovered themes of 1) trust, 2) exclusion versus inclusion, 3) duration and quality of time, and 4) empathy becoming action. Using this evidence, we advance an account of online community commissioning as a process which needs to understand not only the general issues ongoing in communities facing significant life challenges, but also the particularity of community members' experiences.
AB - In this paper, we present 'Care and Connect', a mobile application created through the App Movement platform that aims to identify and rate public places (e.g., parks, shops, cafes) on their 'dementia-friendliness' - their suitability for people with dementia and their carers. Care and Connect saw significant support in its early stages on the online platform, yet failed to engage participants in its design phase and deployment. To unpack this, we contribute an account of its initial use in the community, and then describe findings from research engagements with carers and people with dementia. These workshops used Care and Connect to structure discussions of participants' own experiences of dementia-friendliness, and uncovered themes of 1) trust, 2) exclusion versus inclusion, 3) duration and quality of time, and 4) empathy becoming action. Using this evidence, we advance an account of online community commissioning as a process which needs to understand not only the general issues ongoing in communities facing significant life challenges, but also the particularity of community members' experiences.
KW - Community commissioning
KW - Community information systems
KW - Dementia
KW - Dementia care
KW - Mobile applications
UR - https://www.scopus.com/pages/publications/85044863755
U2 - 10.1145/3025453.3025732
DO - 10.1145/3025453.3025732
M3 - Chapter
AN - SCOPUS:85044863755
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 2163
EP - 2174
BT - CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 6 May 2017 through 11 May 2017
ER -