@inbook{010b5a2499764befa6f609aefbe6755e,
title = "Evaluating an emergency management decision support system with practitioner-driven scenarios: Action design research",
abstract = "Evaluating an IT artifact is essential in design science, as it serves to validate that a solution has achieved the purpose for which it was designed. This paper presents the evaluation of an emergency management (EM) decision support system (DSS). The DSS addresses the informational needs of strategic-level decision makers in the event of large-scale disasters. Disasters, by their very nature, are complex and unpredictable, require emergency responders to make rapid high risk decisions with the potential for life threatening and economically devastating results. This study details a phased evaluation using three scenarios: (1) Biological Hazard Response, (2) Cross-Border Chemical Explosion and Bio-Hazard, and (3) Regional and Interregional Mass Flooding. The mixed method evaluation elicited participant feedback to test usability and utility, guided by action design research. To ensure parity between scenarios, an existing EM framework informed scenario design with the unique addition of the DSS to support end-user processes.",
keywords = "Action research, Decision support system, Design science, Emergency management, Scenarios, System evaluation",
author = "Karen Neville and Andrew Pope and Sheila O'Riordan and M{\'i}che{\'a}l {\'O}'Lion{\'a}ird",
note = "Publisher Copyright: {\textcopyright} International Conference on Information Systems 2018, ICIS 2018.All rights reserved.; 39th International Conference on Information Systems, ICIS 2018 ; Conference date: 13-12-2018 Through 16-12-2018",
year = "2018",
language = "English",
series = "International Conference on Information Systems 2018, ICIS 2018",
publisher = "Association for Information Systems",
booktitle = "International Conference on Information Systems 2018, ICIS 2018",
address = "United States",
}