Exploring The Multifaceted Influences of Technologies on Work and Work Experiences

With the rapid development and widespread application within organizations, technologies of various types are changing the workplace and significantly shaping our work and important work outcomes. To advance our understanding of the multifaceted influences of technologies on our work and work experiences, this symposium consists of five papers that investigate how the adoption, implementation, and use of different categories of technologies (incl., information and communication technology, algorithm, artificial intelligence, big data and machine learning) are changing the multiple aspects of work, work experiences and employee outcomes (incl., cognition, affect, well-being, identity, inter-unit coordination, and performance evaluation). Moreover, these studies are conducted using different research methods in diverse settings, including a quantitative work with archival data of gig workers, a diary work in the context of virtual work, an ethnography study of medical staff in a hospital, and a machine learning study in a call center. With an explicit focus on putting the worker front and center in the digital era, the papers offer insights into how workers are encountering changes triggered by the applications of different technologies in a variety of organizational contexts. Therefore, this symposium provides important managerial implications for both workers and organizations in understanding the changing nature of work in the digital workplace.