How the Personalities and Behaviors of Information Systems Professionals Influence the Effectiveness of Information Systems Departments

Research output: Contribution to journalArticlepeer-review

Abstract

Building on the concept of organizational citizenship behavior (OCB), this study develops a multi-level research model to examine how IS-specific OCBs displayed by IS professionals impact the perceived effectiveness of IS departments, and how the manifestation of IS-specific OCBs is in turn affected by the personal attributes of IS professionals, the leadership style of IS leaders, and the quality of the interactions within IS departments.

Original languageEnglish
Pages (from-to)305-344
Number of pages40
JournalInformation Systems Management
Volume39
Issue number4
DOIs
Publication statusPublished - 2022
Externally publishedYes

Keywords

  • IS leadership style
  • IS professionals’ personalities
  • IS unit effectiveness
  • IS-specific OCBS
  • within-IS unit interactions

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