International Student Experiences in Three Superdiverse Higher Education Institutions: Institutional Policies and Intersectionalities

Higher education has been facing many challenges due to factors including increased diversification, internationalization, massification, and the expansion of different forms of mobility, which are transforming the landscape of higher education towards “superdiversity”. These challenges are addressed within the framework of “inclusive education”, aiming to increase participation and foster a culture of welcome at higher education institutions. However, scholarly discussions on the ways these initiatives impact the lived experience of students who may face divergent and intersectional forms of exclusion, inequalities, tensions, and discrimination are limited. To address this gap, based on the experience of three participating universities in the European University of Post-Industrial Cities (UNIC) alliance, this paper aims to examine and reflect on the diversity and inclusion practices of the institutions, particularly those targeting concerns for international students with different profiles. Drawing on both existing and emergent data through an extensive case study analysis, the paper focuses on the scope and effectiveness of existing support mechanisms. It concludes that improving the experience of international students and promoting their inclusion at universities requires a combination of top-down and bottom-up mechanisms, as well as centralised and decentralised services. Systematic data collection using a range of engaged research tools also ensures that policies respond to real needs.