Investigation on e-government initiatives in Saudi Arabia based on coping model of user adaption

The demand for knowledge regarding e-government has increased. The internal users of new e-government technology, however, have not enjoyed its benefits on a scale commensurate with user needs, and so we have applied the coping model of user adaptation (CMUA) to evaluate the impact of adaptation strategies on the success of new systems recently implemented, particularly e-government initiatives in Saudi Arabia. Thirteen semi-structured interviews were performed in two public Saudi institutions to collect data. Each interview was analysed separately (individually). Within-case analysis was then conducted to analyse each case study at the group level. In both cases, the findings reveal a strong link between the adaptation strategies and the success or failure of the adoption of the system. The study also makes a theoretical contribution by identifying four new elements, which were then used to modify and improve CMUA framework.