Preparing for change: Leveraging knowledge activities to enhance organisational preparedness in the case of an irish software SME

In the current climate, preparing for change is an issue for companies large and small. However, there remains a dearth of empirical evidence that highlight how software Small to Medium Sized Enterprises (SMEs) operationalise their approach to knowledge management (KM) as a means of preparing themselves for the future. For an SME, the first step is to take stock of the types of knowledge that are valuable to the business, where it is stored and how it is used. In addition, consideration must be given to knowledge activities (KA), the constituent parts, of a company's KM approach. By doing this, the organisation can identify where its strengths lie in terms of the type and extent to which knowledge is managed through acquisition, codification, storage, maintenance, transfer and creation activities. Using a qualitative analysis approach in a single case study, this chapter identifies occurrences of these knowledge activities as a means of assessing an SME's approach to KM with a view to better facilitating an organisation's ability to be increasingly flexible in the face of a changing environment.