Requirements gathering: the journey

Abstract: Requirements gathering in Information Systems is a critical part of any project, as any issues with the elicited requirements have an impact on the project as a whole and in some cases can lead to project failure. To address the issues with gathering effective requirements this paper proposes viewing the requirements gathering process as a human centred journey. The journey being critical to the requirements gathering experience of participants. This allows for a better understanding of the requirements gathering process and its effectiveness. This study helps with the decision-making process by assisting with engineering an effective requirements gathering approach which ultimately follows a design science approach and its objective is to build a prototype of a ‘requirements gathering journey’ canvas.