@inbook{dfae88852d0243c7a1ab3261c0ba1758,
title = "The Advent of Speech Based NLP QA Systems: A Refined Usability Testing Model",
abstract = "This paper outlines a refined usability testing model, developed for industry specific comparative usability testing of two natural language processor (NLP) based question answering (QA) systems. The systems operate over differing modalities, one through text and the other speech. The revised model combines two existing usability testing frameworks, the System Usability Metric (SUM) and the System Usability Scale (SUS). It also integrates the context-specific determined target user - financial managers working within the financial services industry. The model{\textquoteright}s metric weightings are determined through key informant interviews. The presented model will be the working framework from which a series of comparative usability tests will be carried out within the target organisation.",
keywords = "Natural language processor, Question Answering System, Usability",
author = "Diarmuid Lane and Robin Renwick and John McAvoy and Philip O{\textquoteright}Reilly",
note = "Publisher Copyright: {\textcopyright} 2019, Springer Nature Switzerland AG.; 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 ; Conference date: 26-07-2019 Through 31-07-2019",
year = "2019",
doi = "10.1007/978-3-030-23535-2\_11",
language = "English",
isbn = "9783030235345",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "152--163",
editor = "Aaron Marcus and Wentao Wang",
booktitle = "Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings",
address = "Germany",
}