TY - GEN
T1 - The impact of positive informal behaviors on the effectiveness of information systems departments
AU - Karimikia, Hadi
AU - Singh, Harminder
AU - Olesen, Karin
N1 - Publisher Copyright:
Copyright is held by the author/owner(s).
PY - 2015/6/4
Y1 - 2015/6/4
N2 - Good relationships between information systems (IS) and business employees build shared understanding and cross-domain knowledge, and enhance the level of business-IS alignment in an organization. Most researchers have focused on improving the quality and frequency of communication, and less work has been done on the informal activities IS staff carry out to aid their non-IS colleagues. This limited attention on the behaviors of IS employees restricts our understanding of how positive interaction between IS and non-IS employees can be encouraged and how it affects the effectiveness of an IS department. Drawing on the concept of organizational citizenship behavior (OCB), we derive a set of IS-specific OCBs by reviewing the literature and relate them to characteristics of IS departments and IS employees.
AB - Good relationships between information systems (IS) and business employees build shared understanding and cross-domain knowledge, and enhance the level of business-IS alignment in an organization. Most researchers have focused on improving the quality and frequency of communication, and less work has been done on the informal activities IS staff carry out to aid their non-IS colleagues. This limited attention on the behaviors of IS employees restricts our understanding of how positive interaction between IS and non-IS employees can be encouraged and how it affects the effectiveness of an IS department. Drawing on the concept of organizational citizenship behavior (OCB), we derive a set of IS-specific OCBs by reviewing the literature and relate them to characteristics of IS departments and IS employees.
KW - IS department effectiveness
KW - IS departments
KW - Organizational citizenship behavior
UR - https://www.scopus.com/pages/publications/84981346583
U2 - 10.1145/2751957.2755505
DO - 10.1145/2751957.2755505
M3 - Conference proceeding
AN - SCOPUS:84981346583
T3 - SIGMIS-CPR 2015 - Proceedings of the 2015 ACM SIGMIS Conference on Computers and People Research
SP - 3
EP - 4
BT - SIGMIS-CPR 2015 - Proceedings of the 2015 ACM SIGMIS Conference on Computers and People Research
PB - Association for Computing Machinery, Inc
T2 - 2015 ACM SIGMIS Conference on Computers and People Research, SIGMIS-CPR 2015
Y2 - 4 June 2015 through 6 June 2015
ER -