The limits of price leadership: Needs-based positioning strategy and the long-term competitiveness of Europe's low fare airlines

This article argues that a strategy of low operating costs and cheap prices is not sufficient in and of itself to establish long term competitive advantage for a growing company. Companies also need to leverage their distinctive corporate capabilities and unique experiences. In the case of service sector companies such as airlines, capabilities derive from the relationship which exists between the company, its employees, and its customers, as well as the reputation which is gradually established on the basis of reliability and quality of service. Unique experiences arise from the corporate culture and route network which an airline builds over time.