The status quo of ‘WCAG’ reporting in research on technology use by people with visual impairments: key gaps and underexplored areas of study

The purpose of this study was to conduct a review of the literature in information systems to gain insights into (1) the existing knowledge on website and mobile accessibility across various fields and (2) the methodologies currently employed to assess the willingness of individuals with visual impairments to utilise different technologies. The study collected a total of 18 articles related to websites and mobile applications reviewing different accessibility factors based on the Web Content Accessibility Guidelines (WCAG) 2.2 mobile guidelines. The findings of the study revealed that existing literature focused only on levels A (54.5%) and AA (45.4%) of the WCAG 2.2 mobile success criteria without considering level AAA. Also, half of the collected studies (50%) used quantitative methods and (33.3%) of the collected studies used qualitative methods. The contribution of this study is the identification of research gaps on digital accessibility for people who have visual impairments.