TY - CHAP
T1 - Understanding How eHealth Coaches Tailor Support For Weight Loss
T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
AU - Ryan, Kathleen
AU - Dockray, Samantha
AU - Linehan, Conor
N1 - Publisher Copyright:
© 2022 Owner/Author.
PY - 2022/4/29
Y1 - 2022/4/29
N2 - eHealth coaching is a promising approach for delivering effective, person-centered, digital health interventions. Yet, the way eHealth coaches 'tailor' interventions using technology is currently unclear. This study aims to understand how eHealth coaches tailor support to clients seeking to lose weight. Nine in-depth interviews with eHealth coaches were conducted. The data were analyzed using thematic analysis, deriving three themes: 'Understanding the client,' 'Adapting Support,' and 'Navigating challenges.' Coaches used both assessment tools and their growing relationship to understand client's needs. Coaches adapted the pace and nature of educational content, utilized their clients' preferred technologies, and adopted different personas to meet the needs of each individual. Providing tailored support also presented challenges for eHealth coaches, with technology eroding personal and professional boundaries. Our work interrogates what it means to 'tailor' support, through exploring coaching as a humanistic approach to behaviour change, with implications for the design of person-centered digital coaching interventions/systems.
AB - eHealth coaching is a promising approach for delivering effective, person-centered, digital health interventions. Yet, the way eHealth coaches 'tailor' interventions using technology is currently unclear. This study aims to understand how eHealth coaches tailor support to clients seeking to lose weight. Nine in-depth interviews with eHealth coaches were conducted. The data were analyzed using thematic analysis, deriving three themes: 'Understanding the client,' 'Adapting Support,' and 'Navigating challenges.' Coaches used both assessment tools and their growing relationship to understand client's needs. Coaches adapted the pace and nature of educational content, utilized their clients' preferred technologies, and adopted different personas to meet the needs of each individual. Providing tailored support also presented challenges for eHealth coaches, with technology eroding personal and professional boundaries. Our work interrogates what it means to 'tailor' support, through exploring coaching as a humanistic approach to behaviour change, with implications for the design of person-centered digital coaching interventions/systems.
KW - Behavior Change
KW - Human computer interaction (HCI)
KW - Human-centered computing
KW - Interview
KW - Personalization
UR - https://www.scopus.com/pages/publications/85130573438
U2 - 10.1145/3491102.3501864
DO - 10.1145/3491102.3501864
M3 - Chapter
AN - SCOPUS:85130573438
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 30 April 2022 through 5 May 2022
ER -