Virtual working in a voluntary youth organisation during the COVID-19 pandemic: challenges, opportunities and prospects

During the COVID-19 pandemic, voluntary and non-profit organisations have faced the challenge of maintaining their services while protecting staff and service users during a time of unprecedented threat to human health. This practice paper explores the experiences of a voluntary youth organisation that introduced a system of virtual/online working between management, staff and service users during the pandemic. The paper discusses staff perspectives on the benefits and costs of online working for voluntary organisations and offers recommendations about how they may use this mode of working in a post-COVID world.