‘You can do anything, but not everything’:  Using UCC’s Service Principles to optimise services in UCC Library’s Client Services

Elaine Harrington

‘You can do anything, but not everything’: Using UCC’s Service Principles to optimise services in UCC Library’s Client Services

Elaine Harrington

Office of the Vice President for Learning and Teaching

Research output: Contribution to conference › Poster › peer-review

Abstract

In summer 2024, UCC Library’s Client Services adopted UCC’s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected & Responsive, Universally Designed, Sustainable & Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library’s Vision & Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.

Original language	English (Ireland)
Publication status	Published - 25 Aug 2025
Event	Consortium of National and University Libraries : Shaping Tomorrow: Reflections and New Directions - Tullamore, Ireland Duration: 28 May 2025 → 29 May 2025

Conference

Conference	Consortium of National and University Libraries
Country/Territory	Ireland
City	Tullamore
Period	28/05/25 → 29/05/25

Keywords

Academic libraries
library
service principles
Service innovation
continuous improvement

Access to Document

https://cora.ucc.ie/items/56aa1237-6ce1-41c2-a3ed-dd5b3e1ff40b

Cite this

@conference{b1084ec19bee447d9e27a36e14346a68,

title = "{\textquoteleft}You can do anything, but not everything{\textquoteright}: Using UCC{\textquoteright}s Service Principles to optimise services in UCC Library{\textquoteright}s Client Services",

abstract = "In summer 2024, UCC Library{\textquoteright}s Client Services adopted UCC{\textquoteright}s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected \& Responsive, Universally Designed, Sustainable \& Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library{\textquoteright}s Vision \& Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.",

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author = "Elaine Harrington",

year = "2025",

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language = "English (Ireland)",

note = "Consortium of National and University Libraries : Shaping Tomorrow: Reflections and New Directions ; Conference date: 28-05-2025 Through 29-05-2025",

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T1 - ‘You can do anything, but not everything’

T2 - Consortium of National and University Libraries

AU - Harrington, Elaine

PY - 2025/8/25

Y1 - 2025/8/25

N2 - In summer 2024, UCC Library’s Client Services adopted UCC’s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected & Responsive, Universally Designed, Sustainable & Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library’s Vision & Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.

AB - In summer 2024, UCC Library’s Client Services adopted UCC’s Service Principles to enhance service delivery, particularly for students. These principles - Trust, Connected & Responsive, Universally Designed, Sustainable & Innovative, and Continuously Improving - include social, economic and sustainability dimensions with 55 self-assessment questions. The poster details how the team evaluated these principles, identified areas for improvement, and integrated them into UCC Library’s Vision & Plan. By focusing on 6 key questions, the team improved communication, problem-solving, and accountability, ultimately enhancing service quality and sustainability. The approach underscores the importance of prioritising core practices for successful, agile service delivery.

KW - Academic libraries

KW - library

KW - service principles

KW - Service innovation

KW - continuous improvement

M3 - Poster

Y2 - 28 May 2025 through 29 May 2025